Continuing to deduct premiums off a deceased's account

<p>My wife passed away in February 2017. She had Sanlam disability cover. Upon receiving the death certificate, I forwarded it to Sanlam, requesting that they cancel the debit order for the premiums.</p> <p> </p> <p>Sanlam, however, chose to ignore my request. The debit order at the end of March was deducted again on 1 April. So I used their complaints facility and complained about the debit order going off, and received a reference number for my complaint.</p> <p> </p> <p>On 1 May, you guessed it, Sanlam completely ignored my request, and AGAIN debited her account with the same debit order, in spite of my complaint.</p> <p> </p> <p>The scale of the gross indifference and incompetence at Sanlam is truly mind-boggling.</p>