Contact Sanlam with no success

I've been trying to reach Sanlam "Corporate" for the past two days, and I have to say, this has been one of the most frustrating experiences I've ever encountered. All I need is my retirement contribution statement, which I can't find on the Sanlam portal. I've made countless calls, holding for over 48 minutes without any success. I even reached out via their WhatsApp line, only to receive the same unhelpful response: “Thank you for contacting Sanlam Corporate. Unfortunately, this service isn’t operational at the moment. You may send us an email with your enquiry to *** or please try again later.” I started messaging on WhatsApp at 9 AM and continued until 4:30 PM. I sent an email, but all I got back was an automated response. This situation makes me wonder, “IF SOMETHING HAPPENS TO ME, HOW WILL MY FAMILY BE ABLE TO CONTACT THEM?” I am beyond disappointed—I'm angry and frustrated. SANLAM cannot be trusted!