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Patrick D

1 reviews | Active since Oct 2017

20 Sept 2024, 13:37

Contact details update

I know this two is making Sanlam work in overdrive but why is it so hard to change contact details. I cant claim my two pot because my contact details is incorrect and i cant receive the OTP. I have called , i have email and i have updated my details online but 5 days later and my details is still not updated. Can someone please assist with updating my contact details.

0
Replies (9)
Sanlam
Sanlam's reply20 Sept 2024, 13:47
Official
Good afternoon Patrick

We are so sorry to learn of your poor service experience and have arranged for assistance from Sanlam Corporate.

Regards
Sanlam Client Care
PD
Patrick D's update23 Sept 2024, 14:00
Reviewer Update
All that we get is an automated response!!!!!!!!! Seriously SANLAM
Sanlam
Sanlam's reply23 Sept 2024, 14:04
Official
Good afternoon Patrick

The matter has been escalated the Sanlam Corporate and we have just followed up with them again.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Sept 2024, 09:04
Official
Good morning Patrick

We have received feedback that Sanlam Corporate has sent you an email and that they will be assisting you further.

Regards
Sanlam Client Care
PD
Patrick D's update25 Sept 2024, 09:27
Reviewer Update
Morning,

They have sent an email on Monday and i still havent received feedback since then and still is my details not updated yet.
Sanlam
Sanlam's reply25 Sept 2024, 09:48
Official
Good morning Patrick

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Sept 2024, 13:09
Official
Hello Patrick

We have received feedback that Sanlam Corporate has called you.

Regards
Sanlam Client Care
PD
Patrick D's update25 Sept 2024, 13:17
Reviewer Update
Yes i did receive a call that the IT department is busy with it
Sanlam
Sanlam's reply25 Sept 2024, 13:23
Official
Thank you for confirming this.

Regards
Sanlam Client Care