MM
Morongoe M

1 reviews | Active since Sept 2013

22 Mar 2023, 10:05

Contact centre manners

Hi,

I have just received a call from your contact centre ***) asking if im interested in the Sanlam Credit Card. The lady went through her sales pitch which I gave time to listen to, as soon as I advised that I am not interested she hung up. No thankyou for your time or any show of manners. Can you please address this, it leaves a bad taste in ones mouth, alternatively if they can ask if we interested in listening at the beginning so that we can say no, Ill understand a person hanging up rudely, but not after i have given you my time to listen to a pitch i didnt ask for.

Regards

0
Replies (2)
Sanlam
Sanlam's reply22 Mar 2023, 10:40
Official
Good day *****goe

We are sorry to hear this and have escalated your complaint to the relevant team for it to be investigated.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply06 Apr 2023, 14:02
Official
Good day *****goe

The relevant department has tried to call you a few times but have not been able to reach you.  Do you perhaps have a specific time you wish to be called?

Regards
Sanlam Client Care

Best regards,