Constant delays

Good day

On the 6th of May I received an SMS from Sanlam stating that I will receive my benefit claim within 10 working days. I contacted Sanlam this morning (20 May 2019) as I have not received my benefit claim and I was advised that the bank verification failed and I have to send through my bank statement as Lion of Africa Insurance (employer) captured my banking details as Standard Bank when my form (attached) clearly states FNB as my bank. Sanlam did not contact me after receiving this error to inform me so we could fix the problem, apparently the bank verification failed on the 13th of May?

I am thoroughly disappointed with how Lion of Africa and Sanlam have handled my exit process and would like to lodge a complaint. Firstly I left Lion at the end of March and they forgot to process my benefit form until I contacted them at the end of April. Secondly they then capture my banking details as Standard bank which doesn't make sense as my form is clear. On their side they say that they captured FNB as the bank so this is posing a frustration on my side with the back and forth of false information. Now my concern is that Sanlam informed me that this will take another 10 working days? How is this my fault and why do I have to keep calling to follow up when no clear communication is coming my way?