Conniving, *********,Manipulative,Sly, Devious

Why am in informed that an outstanding payment of R85.00 for the month of May was returned as unpaid. I've submitted a claim under policy number (ASDIR ********** 28332) for the deceased D Pillay and the outcome thereof was not satisfactory, i have however been informed that the policy is now inactive, although I've never cancelled the policy as i still have a member (M. Pillay) on the policy..who decided to cancel this policy or declare it as inactive and why. So this is what Assupol does, no communication and when a claim is submitted there are a thousand unpleasant surprises. I want an explanation as to why policy is declared as inactive, what are the reason/s for that and who gave consent for the cancellation thereof. Communication to be conducted in the form of email so the same can be presented to my legal representative.