JK
Jodi K

1 reviews | Active since May 2025

12 May 2025, 18:43

Confirmation Message *Business Name:* Sanlam *Rating:* 1 out of 5 *Review:* Pathetic service! I was told over a week ago that my funds would reflect by last Monday

Confirmation Message *Business Name:* Sanlam *Rating:* 1 out of 5 *Review:* Pathetic service! I was told over a week ago that my funds would reflect by last Monday. A debi-check mandate was put in place, which I accepted a week ago already. Funds didn't reflect. A few days later, they requested proof of address, a selfie, 3 months payslips (I had already submitted 3 months' worth of bank statements). I still have not received the funds. I was told by one agents that there is a backlog, so the 24-48 hour turnaround time is not applicable. Had I'd known the kind of stress that this would cause me, I never would have app****! I have spent probably over 2 hour's worth in total air time at my own expense, just trying to communicate. Other loan providers have been nothing but a pleasure to deal with. Perhaps this is a good thing, in that I will NEVER deal with Sanlam in ANY context, ever again!

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Replies (2)
Sanlam
Sanlam's reply12 May 2025, 18:50
Official
Good evening, Jodi

We apologise for your service experience and have requested the Sanlam Personal Loans department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply13 May 2025, 14:46
Official
Good day, Jodi

This is to confirm that you have been contacted and feedback provided.
 
Regards
Sanlam Client Care