Confidential information released to wrong person

On the 1st Feb 2023, I send an email to customer service to request a call back as I want to have my cover reviewed , on the 7th I received a call from a lady vuyiswa. We did a security check, where she confirmed everything I was saying, moving along to what I wanted , I realized that the people she mentioned are not my beneficiaries & I asked her is that policy under my name she no , “ u are the payer “. I asked a few questions & realized that she was either not listening to me or didn’t care . She disclosed someone’s confidential information to me . I am disappointed & shocked to see that my query is not yet resolved & yet I have full information about someone else cover . I nedthis matter Urgently resolved & assurance that my information or cover is Protected,& confidential. She promised to call me back , I am still waiting