Con Artist and Sharks
I have had a policy with Sanlam since around 2000 and unfo my previous employer used Sanlam Umbrella Provident Fund. I app**** for Medical Disability Benefits after a Pacemaker fitted on the 29th of February and the risks associated with the Pacemaker restricts me from doing my work I have been carrying out since 1995. I have disputed the approved monthly payments as it is based on the incorrect annual basic salary. Despite providing them with numerous pay slips and my latest IRP5, they refuse to rectify it. Between my previous employer who submitted the incorrect annual basic salary and Sanlam it needs to be rectified. I have even had to get a labour lawyer involved and am lodging complaints with organizations such as the FSC, PFA as well as others, including The Department of Labour, as well as SARS. They are so arrogant and ********. I will get what is due to me, even if I die trying. Dealing with Sanlam is like dealing with a SOE, Local Government or Municipality.
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Replies (6)0
Replies (6)
Sanlam's replyOfficial
16 Jul 2024, 07:46 Good day Andrew
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply16 Jul 2024, 07:46
Official
Good day Andrew
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Jul 2024, 09:45This is to confirm that your complaint has been acknowledged by Sanlam Corporate and they will assist you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply16 Jul 2024, 09:45
Official
This is to confirm that your complaint has been acknowledged by Sanlam Corporate and they will assist you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
's updateReviewer Update
18 Oct 2024, 18:49This is the same complaint originally dated 15 July 2024. Nothing has changed since then. My previous employer declared the incorrect salary to Sanlam Disability Benefits, but now I am being punished! The Pacemaker restricts me from driving a car, picking up anything heavier than 5kg's with my left hand and I am left-handed. but Sanlam now expects me to find a job, and I suppose Uber to work every day and work in an office!
's update18 Oct 2024, 18:49
Reviewer Update
This is the same complaint originally dated 15 July 2024. Nothing has changed since then. My previous employer declared the incorrect salary to Sanlam Disability Benefits, but now I am being punished! The Pacemaker restricts me from driving a car, picking up anything heavier than 5kg's with my left hand and I am left-handed. but Sanlam now expects me to find a job, and I suppose Uber to work every day and work in an office!
's updateReviewer Update
18 Nov 2024, 13:37One month later and the complaint is still no closer to being resolved. The original complaint was made in July. All the supporting documents and payslips were sent to Sanlam and The Sanlam Umbrella Provident Fund. However they have not been able to reconcile my account. And the Medical Disability Benefits Application Calculations have also not been resolved. Do I need to post a complaint every day on this platform or other social media?
's update18 Nov 2024, 13:37
Reviewer Update
One month later and the complaint is still no closer to being resolved. The original complaint was made in July. All the supporting documents and payslips were sent to Sanlam and The Sanlam Umbrella Provident Fund. However they have not been able to reconcile my account. And the Medical Disability Benefits Application Calculations have also not been resolved. Do I need to post a complaint every day on this platform or other social media?
Sanlam's replyOfficial
18 Nov 2024, 14:09 Good day Andrew
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply18 Nov 2024, 14:09
Official
Good day Andrew
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
's updateReviewer Update
18 Nov 2024, 14:20Tomorrow morning I am being admitted to hospital for observation and treatment, based on what happened to me on the 29th of February when I was disabled due to the fitting of the Pacemaker and the risks associated with it. However, despite all the numerous emails to all the Sanlam Departments, nobody comes back with factual answer and accurate information. I don't know what tomorrow's outcome is going to be, but the fact remains that my disability is a permanent disability and Sanlam is trying its best to avoid paying my the correct medical disability benefits.
's update18 Nov 2024, 14:20
Reviewer Update
Tomorrow morning I am being admitted to hospital for observation and treatment, based on what happened to me on the 29th of February when I was disabled due to the fitting of the Pacemaker and the risks associated with it. However, despite all the numerous emails to all the Sanlam Departments, nobody comes back with factual answer and accurate information. I don't know what tomorrow's outcome is going to be, but the fact remains that my disability is a permanent disability and Sanlam is trying its best to avoid paying my the correct medical disability benefits.