NM
Nontobeko M

1 reviews | Active since Feb 2021

27 May 2022, 13:42

con artist

early this year I asked a lady by the name of Jermaine Mitchell not sure if that is her real name because that woman is a con artist. I had a policy with Sanlam which I took around 2019 late, I was happy with everything. So early this year I wanted to add my 18 months daughter on the policy, this con woman advice me that i bring my ID copy and daughters copy and payslip and I asked her why does she need my payslip since I am the existing policy holder, she said its the procedure , I gave her all the required documents only to be coned by her . she opened a new policy for me and my last born and made sure that they deduct on my payroll . I was shocked when I discover this and called her immediately she said they made a mistake and I asked her how can they but instead Sanlam has been debiting my money since February because of that con woman , she even blocked me but has the nerve of coming to my workplace now and again after what she did. I was thinking of cancelling my policy but then again I realized that I have been with Sanlam for far too long to be coned by a non- citizen woman my hard earned money

0
Replies (4)
Sanlam
Sanlam's reply27 May 2022, 14:04
Official
Dear Nontobeko
 We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.  Regards Client Relations 
NM
Nontobeko M's update27 May 2022, 15:20
Reviewer Update
the only thing that will make me happy is only if get my refund back for all the months that this non- citizen made an error on .

Sanlam
Sanlam's reply27 May 2022, 15:41
Official
Dear Nontobeko

Our consultant tried calling you but there was no answer. Please provide a convenient time for a call back. 

Regards
Client Relations
Sanlam
Sanlam's reply30 May 2022, 11:43
Official
Dear Nontobeko

We received feedback that you were contacted and advised of the way forward. 

Regards
Client Relations