Complete decline in what Sanlam used to be

cancel all policies with Sanlam, this is due to our experience with them in the last 6 Months which have been utterly disappointing, we took out income protection with the idea that should something happen to me , and I am the main bread winner in my household then my family will still be in a position where we could survive until I was on my feet, seeing that this was a worst case scenario situation, unfortunately the worst happened in terms of me having a semi-stroke while working in USA , after seeing various doctors there who couldn’t find the problem they advised me to return to South Africa where we finally had to do an MRI to confirm the cause of my symptoms , which has not yet subsided. Now in this time where I had to come back I was not being paid and couldn’t work and this is why we took this policy, and Sanlam has been dragging their feet because they just don’t want to pay out, the DR we have seen and sc****d money together for to go see twice after he already submitted the required information , he has basically bluntly informed us that there is enough information for Sanlam to come to a conclusion, and that they just don’t want to assist. Our Dr confirmed that there is more than enough medical proof Sanlam just doesn't want to assist. This is worry some as we have a life policy here for now 4 years of almost 2000 a month which will be wasted money, but if one of us died we cannot trust that our children will be taken care of . Every time there is a excuse of a backlog , 6 months now , thank you Sanlam we will not even be able to have a Christmas this year... This used to be such a trusted company now they are not, more than happy to take your money but very unwilling to assist at claim stage ... No response even when contacting them.