Complaints was sent few weeks ago still no response

Sanlam Sky promises to provide for their customers in unfortunate circumstances however you have failed to deliver promises to your valuable customers. I submitted a claim on the 18 August 2020 life cover that was for my late mother who was a bread winner and the payment was expected to be paid out in less than 2 weeks. Until today the 1 may the claim is still unpaid. I have been made to go around every Sanlam branch and no one can give me a straight answer. I have submitted and email multiple documents however still no progress in my claim. Its going to a year trying to get my claim and I have contacted different Sanlam branches and still no support is given. The services provided by Sanlam is utterly outrageous .