CM
Cindy M
1 reviews | Active since Nov 2022
28 Mar 2025, 16:04
Complaint with Assupol Prosperity
Have been trying to claim from Assupol Prosperity for my late father, on his payslip there is reference number, however, when am providing it to Assupol they keep on saying they are transferring me to Prosperity department and it gets cut off all the time. Does Prosperity exist even bad service ever. Am going to write this on social media as well. The service is very poor and draining.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
28 Mar 2025, 16:30Dear Cindy, thank you for informing us about this. Apology for the inconvenience caused. Please email the payslip to ***, to investigate this further. Regards, Assupol Complaints Manager
Sanlam's reply28 Mar 2025, 16:30
Official
Dear Cindy, thank you for informing us about this. Apology for the inconvenience caused. Please email the payslip to ***, to investigate this further. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
28 Mar 2025, 17:01Please note our direct email to you.
Sanlam's reply28 Mar 2025, 17:01
Official
Please note our direct email to you.
Sanlam's replyOfficial
28 Mar 2025, 21:14Thank you, the information was received. We will provide more feedback as soon as possible but not later than close of business on Monday
Sanlam's reply28 Mar 2025, 21:14
Official
Thank you, the information was received. We will provide more feedback as soon as possible but not later than close of business on Monday
CM
Cindy M's updateReviewer Update
31 Mar 2025, 21:04Good day,
So the complaints manager as well just told me that they will contact me till now, so in other words you saying I must take further steps to resolve this issue, what is most painful my dad he never missed any premium. Went through his payslip since way back, he has been consistent. Please advise further with regard the matter.
So the complaints manager as well just told me that they will contact me till now, so in other words you saying I must take further steps to resolve this issue, what is most painful my dad he never missed any premium. Went through his payslip since way back, he has been consistent. Please advise further with regard the matter.
CM
Cindy M's update31 Mar 2025, 21:04
Reviewer Update
Good day,
So the complaints manager as well just told me that they will contact me till now, so in other words you saying I must take further steps to resolve this issue, what is most painful my dad he never missed any premium. Went through his payslip since way back, he has been consistent. Please advise further with regard the matter.
So the complaints manager as well just told me that they will contact me till now, so in other words you saying I must take further steps to resolve this issue, what is most painful my dad he never missed any premium. Went through his payslip since way back, he has been consistent. Please advise further with regard the matter.
Sanlam's replyOfficial
31 Mar 2025, 21:25Good day, we are unable to trace a policy underwritten by Assupol, with the information you have provided. In absence of the payslip, do you perhaps have any policy document available, with proof of cover?
Sanlam's reply31 Mar 2025, 21:25
Official
Good day, we are unable to trace a policy underwritten by Assupol, with the information you have provided. In absence of the payslip, do you perhaps have any policy document available, with proof of cover?
CM
Cindy M's updateReviewer Update
12 Apr 2025, 16:39Good day, I did sent a payslip but still there is no action with regards the issue? May we have urgent feedback.
CM
Cindy M's update12 Apr 2025, 16:39
Reviewer Update
Good day, I did sent a payslip but still there is no action with regards the issue? May we have urgent feedback.
Sanlam's replyOfficial
13 Apr 2025, 22:22We will have a look and provide feedback to your direct email.
Sanlam's reply13 Apr 2025, 22:22
Official
We will have a look and provide feedback to your direct email.
CM
Cindy M's updateReviewer Update
16 Apr 2025, 20:23The way am so disappointed and the frustrated of Assupol, spoke to the complaints clerk as they requested the documents, was following up and they the complaints clerk decides to tell me that they have asked for documentation, I explained but I did send the documents which one are you referring too and she changes to say, NO, the claims consultant is busy with the claim.
I would never recommend Assupol to anyone.I need urgent feedback on this issue.
- There is no transparency
- Clients are not treated fairly
- No honesty
I would never recommend Assupol to anyone.I need urgent feedback on this issue.
CM
Cindy M's update16 Apr 2025, 20:23
Reviewer Update
The way am so disappointed and the frustrated of Assupol, spoke to the complaints clerk as they requested the documents, was following up and they the complaints clerk decides to tell me that they have asked for documentation, I explained but I did send the documents which one are you referring too and she changes to say, NO, the claims consultant is busy with the claim.
I would never recommend Assupol to anyone.I need urgent feedback on this issue.
- There is no transparency
- Clients are not treated fairly
- No honesty
I would never recommend Assupol to anyone.I need urgent feedback on this issue.
Sanlam's replyOfficial
16 Apr 2025, 21:34We take note of your response. Our claims team is busy with the and we'll provide an update on the progress tomorrow.
Sanlam's reply16 Apr 2025, 21:34
Official
We take note of your response. Our claims team is busy with the and we'll provide an update on the progress tomorrow.