Complaint Tax Free savings

I am flabbergasted at the level of service Sanlam chooses to provide to their clients. It gas been more than two weeks since I requested a tax free savings to be cashed in. To date no communication or reason as to the delay and this after I was told it was with payments and depending on the bank will take two to three days. This is two weeks later. May e someone will action my request. More service indeed.