Complaint Regarding Unprocessed Debit Order Change

Here’s a professional yet firm complaint letter: Dear Sanlam Team,

I am writing to express my dissatisfaction regarding the handling of my personal loan debit order details. In December, I made arrangements to have the debit order updated to my new bank account details. I confirmed this change over the phone twice, yet I am still receiving calls after the 25th of the month claiming there is no active debit order on my account.

This is unacceptable. I comp**** with all necessary procedures to update my account details and expected Sanlam to process this promptly. If this issue persists and negatively impacts my credit score due to your failure to action the update, I will have no choice but to escalate the matter to the Credit Ombudsman.

I demand immediate action to resolve this issue. Kindly: 1. Confirm, in writing, that my new debit order details are updated and active. 2. Investigate why this change was not processed despite my previous communication. 3. Assure me that my credit score will not be affected due to this matter.

Please treat this matter as urgent and respond within 48 hours. Failure to address this will leave me with no option but to escalate this complaint further.

I trust that Sanlam will take responsibility and resolve this matter professionally and without delay.