FP
Felicia P

1 reviews | Active since Sept 2022

08 Apr 2026, 12:36

Complaint Regarding Delayed Refund and Lack of Communication

I am writing to express my disappointment with the service I have received regarding my refund.

It has now been over a month, and I am still awaiting feedback or confirmation on the status of my refund. I have sent multiple follow-up emails, but unfortunately, I have not received any response.

This lack of communication is unacceptable and very frustrating. It is disappointing to experience such poor service, especially given the expectations associated with your organization.

0
Replies (2)
Sanlam
Sanlam's reply08 Apr 2026, 13:01
Official
Good day Felicia  We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply08 Apr 2026, 18:02
Official
Hello Felicia,

We have received feedback that Sanlam Life has been in contact with you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care