Complaint over bad service

Hi Hello Peter, I was checking up on the claim for my cousin who passes away in September, to only get a very bad service by your employee by the name of Desray, I called in at about 09:47am 28/10/2020, she not only said I am unreasonable she also hang up on me while speaking to her. We are frustrated as the family as we have not received our claim from Sanlam while all other insurances have paid out. Today when I try to enquire I get such a service from a Sanlam's employee who even didn't want to listen to the client attentively. You need to train your staff to be professional when engaging with clients. I want to change my policies now to Old Mutual as they have a better service than Sanlam.