Tt
Takes takes.spelman
1 reviews | Active since Apr 2025
28 May 2025, 12:17
Complaint of poor service
I had a retirement annuity with Sanlam which lapsed. So earliest date I could withdraw the fund was at 55 which I attained in 2024. Since the 24.04.2025 I have requested that the money be paid into my bank account, and this has not been the case.
If I could withdraw it in December 2024, what could be the holdup to pay it now. Its been now over a month since I have made the request.
This is seriously poor client service.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
28 May 2025, 12:40Good day Takes
We apologise for your service experience and have requested the Sanlam Life department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Life department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply28 May 2025, 12:40
Official
Good day Takes
We apologise for your service experience and have requested the Sanlam Life department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Life department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 May 2025, 15:00Hello Takes
We have received notification that Sanlam Life has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Life has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply28 May 2025, 15:00
Official
Hello Takes
We have received notification that Sanlam Life has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Life has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
Tt
Takes takes.spelman's updateReviewer Update
28 May 2025, 15:29Yes I can confirm receipt of a call from Sanlam (Elna v/d/W). We had a good discussion and I am now satisfied with her explanation.
My compliant has been resolved and thanks to Elna.
My compliant has been resolved and thanks to Elna.
Tt
Takes takes.spelman's update28 May 2025, 15:29
Reviewer Update
Yes I can confirm receipt of a call from Sanlam (Elna v/d/W). We had a good discussion and I am now satisfied with her explanation.
My compliant has been resolved and thanks to Elna.
My compliant has been resolved and thanks to Elna.
Sanlam's replyOfficial
28 May 2025, 15:35Thank you for your feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply28 May 2025, 15:35
Official
Thank you for your feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Tt
Takes takes.spelman's updateReviewer Update
28 May 2025, 15:37Matter can now be closed, as I am sorted.
Thanks
Thanks
Tt
Takes takes.spelman's update28 May 2025, 15:37
Reviewer Update
Matter can now be closed, as I am sorted.
Thanks
Thanks