Complaint from Miss TS Kamfer against Sanlam reference: Service Request Number(s) Plan Number(s) Client Name(s) *** ***X6 Tantaswa Kamfer

Good day

I am writing this complaint very disappointing by Sanlam's poor service in terms of the claim I processed for my investments a month ago. I am currently outside in the cold with my grandchildren as my landlord has chased me out due to rent not being paid, I was depending on Sanlam to process my claim so that I can pay my rent. I was told that SARS didn't have my correct details, I decided to go to SARS myself and rectify this thinking that my investments will be paid immediately. I called them yesterday and spoke to one of their agents who was very rude to me as she refused that I speak to a manager. I am very disappointed and worried that my grandchildren will catch a cold. I spoke to Anthony Parsons yesterday and he promised me to process the funds today, still today nothing has happened. I am thinking of taking all my investments from Sanlam and rather go to Oldmutual

My cell phone number is ********** 568

Please see my email I sent to them and their response:

Good day Today I was at SARS and submitted the document required and also I was at your offices as well and submitted further documents. Can you speed up my process as I am unemployed and need the funds as a matter of urgency. My rent was not paid and today my landlord has given me notice if by Wednesday I don't have the funds I will be in the streets. I have played my part today by complying with what was required now it's time you speed up the process on your side before I sleep in the streets. I hope my request will receive urgent attention. Regards Ts Kamfer

On 28 Jan 2019 12:39, ********** wrote:

Good day

In previous correspondence we stated that we would respond to the following matter by a certain date:

Service Request Number(s) Plan Number(s) Client Name(s) ********** 003 ********** 47X6 Tantaswa Kamfer

However, owing to obtaining additional information that we needed in order to proceed with the request, we can no longer meet this deadline.

We are attending to it, and the estimated date for completion is now 2019-02-12.

Use the above-mentioned reference number for any enquiries regarding this matter.

We assure you of our best service at all times.

Regards SPF: Shared Services: Client Care Centre