VM
Vuyiswa M
1 reviews | Active since Dec 2017
12 Nov 2019, 13:21
Complaint
I took a retirement annuity with these guys and have asked to cancel it and have been emailed paper work on paper work and its annoying, and now i'm told they will only be attending to my request on the 26th November after i have submitted my request in October.
mediocre customer service i want this dealt with today
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
12 Nov 2019, 14:08Good day, Vuyiswa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Sanlam's reply12 Nov 2019, 14:08
Official
Good day, Vuyiswa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Sanlam's replyOfficial
14 Nov 2019, 11:34Good day, Vuyiswa
We have been informed that a consultant has made contact with you and is assisting you with your matter. We will be closing your case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that a consultant has made contact with you and is assisting you with your matter. We will be closing your case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply14 Nov 2019, 11:34
Official
Good day, Vuyiswa
We have been informed that a consultant has made contact with you and is assisting you with your matter. We will be closing your case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that a consultant has made contact with you and is assisting you with your matter. We will be closing your case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations