Complaint

My late father had a funeral cover with sanlam, we have been trying to put a claim for the amount due however sanlam has been giving us the run around for almost a year now. We have submitted all the required documents and more proving that we do not know the beneficiary listed on his cover however we have not received any response. We have escalated this issue numerous times with no way forward, all documentation were provided proving that my father only had 2 daughters and his mom and no other extended family. My father has only resided in one property which is my grandmothers house for all his life and if he had an extended family we would have known. We were asked to provide documents from master court which we have advising that all of his assets are to be handled by my grandmother which is his mother. I’m very much disappointed in the way this matter has been handled and even after all the information required has been submitted we still do not have a way forward.