Complaint

The service we got from the employees at Sanlam is very poor. My sister passed on 3 weeks ago and she has 2 children of which 1 is a minor. The person working with their benefits is Chrisna Swart who cannot guide me on how to go about the minor child’s school fees and necessaties. Who advised me that we as a family should contribute money for the school fees or the other child of the deceased must pay his school fees this after my sister made provision for her children when she die she is plain rude and cannot guide me on how to go about the minor’s benefits she asked the most personal questions during the interview of the death benefit interview i am changing all business i have with Sanlam and Santam because of the unprofessional way my sisters benefits is being handled.