COMPLAINT BAD SERVICE

MY COMPLAINT HAS NOT BEEN ATTENDED TO IN THREE WEEKS FEEDBACK THAT I HAVE GOTTEN IS VERY WEAK , CLEARLY THE AGENT DEALING WITH IT DOES NOT CARE, CALLED IN TODAY WAS TOLD AGENT IS ON LEAVE, WAS TOLD BY TEM THAT I WILL GET FEEDBACK LAST WEEK THURSDAY OR FRIDAY TILL TODAY NO FEEDBACK. THIS IS VERY BAD SERVICE. I DID NOT WANT IT TO GET TO THIS STAGE BUT SANLAM REALITY HAS PUSHED ME TO IT