Complaint and no pay out

Dear Sanlam Claims Team,

I am writing to urgently request an outcome on my claim before the close of business today, 26 August. I have been patient with the claim process, but I am now under significant financial strain with no income coming in.

The main reason I took out this policy was to ensure that I was protected during times like these, yet despite following all the required procedures and submitting the necessary paperwork with my doctors, I have still not received any feedback. According to your website, claims should be processed within 10 working days; however, it has now been over 30 working days with no resolution.

If I do not receive an outcome by the end of today, I will have no choice but to cancel my policies with Sanlam, as I cannot continue paying for a product that does not deliver the benefits when most needed.

I trust that you will treat this matter with the urgency it deserves.