MN
Mlulami N
1 reviews | Active since Jan 2022
12 Jan 2022, 18:59
COMPLAINT AGAINST SANLAM - CANCELLATION OF MY FUNERAL POLICY
I am lodging a complaint against Sanlam who has cancelled my Funeral Policy with no diligence of informing me. I lastly paid them in October 2021, and also wrote two emails in December 2021 asking for their Banking Details so that I can make payment for November and December 2021. I never got any response and now they are disqualifying me and cancelling my policy. They are cancelling my policy in January 2022 after I have desperately tried to get hold of their Banking Details on the 11th & 13th December 2021(written emails) to make a payment way before lapse time/end of second month.
Helpful (0)
Replies (23)0
Replies (23)
Sanlam's replyOfficial
12 Jan 2022, 19:15Dear Mlulami
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply12 Jan 2022, 19:15
Official
Dear Mlulami
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
02 Feb 2022, 09:03Dear Mlulami
Our apologies for not being contacted yet. Our team is looking into and will request that they get in touch with you.
Regards
Sanlam Client Relations
Our apologies for not being contacted yet. Our team is looking into and will request that they get in touch with you.
Regards
Sanlam Client Relations
Sanlam's reply02 Feb 2022, 09:03
Official
Dear Mlulami
Our apologies for not being contacted yet. Our team is looking into and will request that they get in touch with you.
Regards
Sanlam Client Relations
Our apologies for not being contacted yet. Our team is looking into and will request that they get in touch with you.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
02 Feb 2022, 09:20Good Morning
Thanks for the prompt response and will await for your call.
Regards
Wandisile Ngeyi
***(c)
Thanks for the prompt response and will await for your call.
Regards
Wandisile Ngeyi
***(c)
MN
Mlulami N's update02 Feb 2022, 09:20
Reviewer Update
Good Morning
Thanks for the prompt response and will await for your call.
Regards
Wandisile Ngeyi
***(c)
Thanks for the prompt response and will await for your call.
Regards
Wandisile Ngeyi
***(c)
Sanlam's replyOfficial
02 Feb 2022, 09:45You are most welcome, Mlulami.
We will ensure that they make contact.
Regards
Sanlam Client Relations
We will ensure that they make contact.
Regards
Sanlam Client Relations
Sanlam's reply02 Feb 2022, 09:45
Official
You are most welcome, Mlulami.
We will ensure that they make contact.
Regards
Sanlam Client Relations
We will ensure that they make contact.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
08 Feb 2022, 10:50Good Morning
I am still waiting for the feedback from Sanlam about this matter. Someone called me from Sanlam in GAUTENG AT *** and promised to assist me with everything. But up to now, nothing is forthcoming.
Regards
Ngeyi
I am still waiting for the feedback from Sanlam about this matter. Someone called me from Sanlam in GAUTENG AT *** and promised to assist me with everything. But up to now, nothing is forthcoming.
Regards
Ngeyi
MN
Mlulami N's update08 Feb 2022, 10:50
Reviewer Update
Good Morning
I am still waiting for the feedback from Sanlam about this matter. Someone called me from Sanlam in GAUTENG AT *** and promised to assist me with everything. But up to now, nothing is forthcoming.
Regards
Ngeyi
I am still waiting for the feedback from Sanlam about this matter. Someone called me from Sanlam in GAUTENG AT *** and promised to assist me with everything. But up to now, nothing is forthcoming.
Regards
Ngeyi
Sanlam's replyOfficial
08 Feb 2022, 12:06Dear Mlulami
We are following up and will request that they be in touch with you shortly.
Regards
Sanlam Client Relations
We are following up and will request that they be in touch with you shortly.
Regards
Sanlam Client Relations
Sanlam's reply08 Feb 2022, 12:06
Official
Dear Mlulami
We are following up and will request that they be in touch with you shortly.
Regards
Sanlam Client Relations
We are following up and will request that they be in touch with you shortly.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
08 Feb 2022, 16:25Good Day
I will really appreciate the Phone Call, confirmed and followed by an email.
Regards
Ngeyi
***(c)
I will really appreciate the Phone Call, confirmed and followed by an email.
Regards
Ngeyi
***(c)
MN
Mlulami N's update08 Feb 2022, 16:25
Reviewer Update
Good Day
I will really appreciate the Phone Call, confirmed and followed by an email.
Regards
Ngeyi
***(c)
I will really appreciate the Phone Call, confirmed and followed by an email.
Regards
Ngeyi
***(c)
Sanlam's replyOfficial
08 Feb 2022, 17:51Dear Mlulami
Thank you for informing us that you have been contacted and we are truly sorry that it took so long for you to get feedback.
We hope you have a great day further.
Regards
Sanlam Client Relations
Thank you for informing us that you have been contacted and we are truly sorry that it took so long for you to get feedback.
We hope you have a great day further.
Regards
Sanlam Client Relations
Sanlam's reply08 Feb 2022, 17:51
Official
Dear Mlulami
Thank you for informing us that you have been contacted and we are truly sorry that it took so long for you to get feedback.
We hope you have a great day further.
Regards
Sanlam Client Relations
Thank you for informing us that you have been contacted and we are truly sorry that it took so long for you to get feedback.
We hope you have a great day further.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
11 Feb 2022, 21:55Good Day Sanlam
I am still waiting and hoping for your progressive feedback on this delicate matter.
Regards
Mlulami
I am still waiting and hoping for your progressive feedback on this delicate matter.
Regards
Mlulami
MN
Mlulami N's update11 Feb 2022, 21:55
Reviewer Update
Good Day Sanlam
I am still waiting and hoping for your progressive feedback on this delicate matter.
Regards
Mlulami
I am still waiting and hoping for your progressive feedback on this delicate matter.
Regards
Mlulami
Sanlam's replyOfficial
14 Feb 2022, 09:22Dear Mlulami
We are following up with the relevant team and will request that they be in touch with you.
Regards
Sanlam Client Relations
We are following up with the relevant team and will request that they be in touch with you.
Regards
Sanlam Client Relations
Sanlam's reply14 Feb 2022, 09:22
Official
Dear Mlulami
We are following up with the relevant team and will request that they be in touch with you.
Regards
Sanlam Client Relations
We are following up with the relevant team and will request that they be in touch with you.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
14 Feb 2022, 12:53Good day Mlulami
We have received feedback that our team has been sending you several e-mails and have called you a few times but the line either remains engaged or no answer.
Please confirm if you have received our e-mails and kindly respond.
Regards
Client Relations
We have received feedback that our team has been sending you several e-mails and have called you a few times but the line either remains engaged or no answer.
Please confirm if you have received our e-mails and kindly respond.
Regards
Client Relations
Sanlam's reply14 Feb 2022, 12:53
Official
Good day Mlulami
We have received feedback that our team has been sending you several e-mails and have called you a few times but the line either remains engaged or no answer.
Please confirm if you have received our e-mails and kindly respond.
Regards
Client Relations
We have received feedback that our team has been sending you several e-mails and have called you a few times but the line either remains engaged or no answer.
Please confirm if you have received our e-mails and kindly respond.
Regards
Client Relations
MN
Mlulami N's updateReviewer Update
14 Feb 2022, 15:54Good Day
The last person who called me a week ago was from Johannesburg at *** and she never got back to me up to now. So can you please give me a call now or tomorrow morning between 10h00am and 12h00.
Hope to hear from you soon.
Regards
Ngeyi
***(c)
The last person who called me a week ago was from Johannesburg at *** and she never got back to me up to now. So can you please give me a call now or tomorrow morning between 10h00am and 12h00.
Hope to hear from you soon.
Regards
Ngeyi
***(c)
MN
Mlulami N's update14 Feb 2022, 15:54
Reviewer Update
Good Day
The last person who called me a week ago was from Johannesburg at *** and she never got back to me up to now. So can you please give me a call now or tomorrow morning between 10h00am and 12h00.
Hope to hear from you soon.
Regards
Ngeyi
***(c)
The last person who called me a week ago was from Johannesburg at *** and she never got back to me up to now. So can you please give me a call now or tomorrow morning between 10h00am and 12h00.
Hope to hear from you soon.
Regards
Ngeyi
***(c)
Sanlam's replyOfficial
16 Feb 2022, 12:29Dear Mlulami
Please accept our apology for not seeing your message in time. Please confirm if you are available for a call this afternoon. Please also confirm if you have been receiving our e-mails.
Regards
Sanlam Client Relations
Please accept our apology for not seeing your message in time. Please confirm if you are available for a call this afternoon. Please also confirm if you have been receiving our e-mails.
Regards
Sanlam Client Relations
Sanlam's reply16 Feb 2022, 12:29
Official
Dear Mlulami
Please accept our apology for not seeing your message in time. Please confirm if you are available for a call this afternoon. Please also confirm if you have been receiving our e-mails.
Regards
Sanlam Client Relations
Please accept our apology for not seeing your message in time. Please confirm if you are available for a call this afternoon. Please also confirm if you have been receiving our e-mails.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
16 Feb 2022, 15:02You can CALL Me Now!!
@073 806 5913
@073 806 5913
MN
Mlulami N's update16 Feb 2022, 15:02
Reviewer Update
You can CALL Me Now!!
@073 806 5913
@073 806 5913
Sanlam's replyOfficial
16 Feb 2022, 16:30Good day Mlulami
Please note that we need to refer your matter to the relevant department for further assistance. That means that they not always be able to call you immediately as requested. We have informed them of your request. If they do not reach you, please respond to their emails that were sent to you.
Regards
Sanlam Client Relations
Please note that we need to refer your matter to the relevant department for further assistance. That means that they not always be able to call you immediately as requested. We have informed them of your request. If they do not reach you, please respond to their emails that were sent to you.
Regards
Sanlam Client Relations
Sanlam's reply16 Feb 2022, 16:30
Official
Good day Mlulami
Please note that we need to refer your matter to the relevant department for further assistance. That means that they not always be able to call you immediately as requested. We have informed them of your request. If they do not reach you, please respond to their emails that were sent to you.
Regards
Sanlam Client Relations
Please note that we need to refer your matter to the relevant department for further assistance. That means that they not always be able to call you immediately as requested. We have informed them of your request. If they do not reach you, please respond to their emails that were sent to you.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
16 Feb 2022, 18:50I will respond to their emails but I am afraid that this is prolonging and worried about and concerned about my policy, Especially what will happen if a sudden death comes into picture.
Regards
Ngeyi
Regards
Ngeyi
MN
Mlulami N's update16 Feb 2022, 18:50
Reviewer Update
I will respond to their emails but I am afraid that this is prolonging and worried about and concerned about my policy, Especially what will happen if a sudden death comes into picture.
Regards
Ngeyi
Regards
Ngeyi
Sanlam's replyOfficial
17 Feb 2022, 08:59Dear Mlulami
I have requested the department to contact you. Please answer our calls.
Kind regards
Sanlam Client Relations
I have requested the department to contact you. Please answer our calls.
Kind regards
Sanlam Client Relations
Sanlam's reply17 Feb 2022, 08:59
Official
Dear Mlulami
I have requested the department to contact you. Please answer our calls.
Kind regards
Sanlam Client Relations
I have requested the department to contact you. Please answer our calls.
Kind regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
17 Feb 2022, 15:09Hi
They can call me now,I am waiting.
Regards
Ngeyi
They can call me now,I am waiting.
Regards
Ngeyi
MN
Mlulami N's update17 Feb 2022, 15:09
Reviewer Update
Hi
They can call me now,I am waiting.
Regards
Ngeyi
They can call me now,I am waiting.
Regards
Ngeyi
Sanlam's replyOfficial
17 Feb 2022, 15:36Dear Mlulami
We have requested our team to contact you.
Regards
Sanlam Client Relations
We have requested our team to contact you.
Regards
Sanlam Client Relations
Sanlam's reply17 Feb 2022, 15:36
Official
Dear Mlulami
We have requested our team to contact you.
Regards
Sanlam Client Relations
We have requested our team to contact you.
Regards
Sanlam Client Relations
MN
Mlulami N's updateReviewer Update
23 Feb 2022, 08:27Good Morning
I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
MN
Mlulami N's update23 Feb 2022, 08:27
Reviewer Update
Good Morning
I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
MN
Mlulami N's updateReviewer Update
23 Feb 2022, 17:33 I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
REGARDS
NGEYI
MN
Mlulami N's update23 Feb 2022, 17:33
Reviewer Update
I AM STILL WAITING FOR YOUR TEAM TO CALL ME. THEY CAN CALL ME NOW!!
REGARDS
NGEYI
REGARDS
NGEYI
MN
Mlulami N's updateReviewer Update
14 Mar 2022, 20:27Good Day Sanlam
I am still waiting for the feedback from Sanlam. They promised to get back to me with a feedback as they went on to investigate the matter. Still Waiting for the Feedback!!
Regards
Ngeyi
I am still waiting for the feedback from Sanlam. They promised to get back to me with a feedback as they went on to investigate the matter. Still Waiting for the Feedback!!
Regards
Ngeyi
MN
Mlulami N's update14 Mar 2022, 20:27
Reviewer Update
Good Day Sanlam
I am still waiting for the feedback from Sanlam. They promised to get back to me with a feedback as they went on to investigate the matter. Still Waiting for the Feedback!!
Regards
Ngeyi
I am still waiting for the feedback from Sanlam. They promised to get back to me with a feedback as they went on to investigate the matter. Still Waiting for the Feedback!!
Regards
Ngeyi
Sanlam's replyOfficial
15 Mar 2022, 12:35Good day Ngeyi
We have referred the matter to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
We have referred the matter to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
Sanlam's reply15 Mar 2022, 12:35
Official
Good day Ngeyi
We have referred the matter to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations
We have referred the matter to the relevant department for urgent handling.
Their office will make contact with you shortly.
Kind regards
Client Relations