MD
Makoma D
1 reviews | Active since Oct 2024
03 Oct 2024, 13:40
Complaint about termination of a trust fund
Their service is very poor have been trying to get an outcome concerning my termination of my trust fund everyday it's a new story I sent the documents on the 5th of August even today no communication from them and iam a student no longer receiving my monthly allowance because I have reached the maturity age.Iam the only one calling everyday with the money I don't have while they keep taking my number to communicate but nothing is happening
Helpful (0)
Replies (17)0
Replies (17)
Sanlam's replyOfficial
03 Oct 2024, 13:54Good afternoon Makoma
We are sorry to learn of your poor service experience.
We have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
We have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply03 Oct 2024, 13:54
Official
Good afternoon Makoma
We are sorry to learn of your poor service experience.
We have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
We have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
03 Oct 2024, 14:19Whe can I expect a communication from you guys because since Monday you were talking about escalation nothing is happening I can't even afford transport money to go to school it's now 2 months
MD
Makoma D's update03 Oct 2024, 14:19
Reviewer Update
Whe can I expect a communication from you guys because since Monday you were talking about escalation nothing is happening I can't even afford transport money to go to school it's now 2 months
Sanlam's replyOfficial
03 Oct 2024, 14:22Hello Makoma
We are not able to answer your question.
We did however request urgent assistance.
Regards
Sanlam Client Care
We are not able to answer your question.
We did however request urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply03 Oct 2024, 14:22
Official
Hello Makoma
We are not able to answer your question.
We did however request urgent assistance.
Regards
Sanlam Client Care
We are not able to answer your question.
We did however request urgent assistance.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 08:47Morning i just called the called the call center again today they said nothing has been done concerning my problem the lady said maybe i will receive communication today she even gave me the 021 number which is just ringing and its what i have been getting this whole week.What can be done i am not getting help.They always take my number to call but they dont
MD
Makoma D's update04 Oct 2024, 08:47
Reviewer Update
Morning i just called the called the call center again today they said nothing has been done concerning my problem the lady said maybe i will receive communication today she even gave me the 021 number which is just ringing and its what i have been getting this whole week.What can be done i am not getting help.They always take my number to call but they dont
Sanlam's replyOfficial
04 Oct 2024, 08:52Good morning Makoma
The matter has already been escalated from our side, so Sanlam Trust will contact you.
Regards
Sanlam Client Care
The matter has already been escalated from our side, so Sanlam Trust will contact you.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 08:52
Official
Good morning Makoma
The matter has already been escalated from our side, so Sanlam Trust will contact you.
Regards
Sanlam Client Care
The matter has already been escalated from our side, so Sanlam Trust will contact you.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 09:02Thats an everyday thing since monday how long does they take to call because the number the call centre gave me its just ringing no one is picking
MD
Makoma D's update04 Oct 2024, 09:02
Reviewer Update
Thats an everyday thing since monday how long does they take to call because the number the call centre gave me its just ringing no one is picking
Sanlam's replyOfficial
04 Oct 2024, 09:10Hello Makoma
We are not able to answer your question, but have followed up with Sanlam Trust.
Regards
Sanlam Client Care
We are not able to answer your question, but have followed up with Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 09:10
Official
Hello Makoma
We are not able to answer your question, but have followed up with Sanlam Trust.
Regards
Sanlam Client Care
We are not able to answer your question, but have followed up with Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Oct 2024, 14:45Hello Makoma
We have received feedback that Sanlam Trust has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 14:45
Official
Hello Makoma
We have received feedback that Sanlam Trust has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 14:53Good afternoon i was told this morning to go to school to find an invoice and sent it so that my fees can paid and finish my training on Monday because my termination payment is taking too long to be finalised after receiving the workflow number i did call as instructed now the story has changed i have to wait for escalation .The main aim of the trust is to make sure we dont suffer but this is something else
MD
Makoma D's update04 Oct 2024, 14:53
Reviewer Update
Good afternoon i was told this morning to go to school to find an invoice and sent it so that my fees can paid and finish my training on Monday because my termination payment is taking too long to be finalised after receiving the workflow number i did call as instructed now the story has changed i have to wait for escalation .The main aim of the trust is to make sure we dont suffer but this is something else
Sanlam's replyOfficial
04 Oct 2024, 15:01Good afternoon Makoma
We suggest taking this up directly with Sanlam Trust.
We do not have insight into what was discussed with you during the call.
Regards
Sanlam Client Care
We suggest taking this up directly with Sanlam Trust.
We do not have insight into what was discussed with you during the call.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 15:01
Official
Good afternoon Makoma
We suggest taking this up directly with Sanlam Trust.
We do not have insight into what was discussed with you during the call.
Regards
Sanlam Client Care
We suggest taking this up directly with Sanlam Trust.
We do not have insight into what was discussed with you during the call.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 15:16Can someone please help me taking it further because it seems like i am going no where with the calls i am making to them
MD
Makoma D's update04 Oct 2024, 15:16
Reviewer Update
Can someone please help me taking it further because it seems like i am going no where with the calls i am making to them
Sanlam's replyOfficial
04 Oct 2024, 15:17Hello Makoma
We have arranged for you to be contacted again.
Regards
Sanlam Client Care
We have arranged for you to be contacted again.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 15:17
Official
Hello Makoma
We have arranged for you to be contacted again.
Regards
Sanlam Client Care
We have arranged for you to be contacted again.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 15:36I will appreciate that because i am the one doing the calling as if i am borrowing the money
MD
Makoma D's update04 Oct 2024, 15:36
Reviewer Update
I will appreciate that because i am the one doing the calling as if i am borrowing the money
Sanlam's replyOfficial
04 Oct 2024, 15:37Hello Makoma
Sanlam Trust has indicated that they are busy assisting you.
Regards
Sanlam Client Care
Sanlam Trust has indicated that they are busy assisting you.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 15:37
Official
Hello Makoma
Sanlam Trust has indicated that they are busy assisting you.
Regards
Sanlam Client Care
Sanlam Trust has indicated that they are busy assisting you.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
04 Oct 2024, 15:43I will wait for their assistance
MD
Makoma D's update04 Oct 2024, 15:43
Reviewer Update
I will wait for their assistance
MD
Makoma D's updateReviewer Update
04 Oct 2024, 16:33Thanks zethu and Fiona for helping me today just received an email confirming payment for my school from sanlam
MD
Makoma D's update04 Oct 2024, 16:33
Reviewer Update
Thanks zethu and Fiona for helping me today just received an email confirming payment for my school from sanlam
Sanlam's replyOfficial
04 Oct 2024, 16:36We are happy to hear that the payment has been made.
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2024, 16:36
Official
We are happy to hear that the payment has been made.
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care