Complaint about Sanlam's Delayed Claim Processing and Poor Communication

I'm writing to express my frustration with Sanlam's delayed claim processing and poor communication. Despite multiple emails and phone calls, l've received no updates on the status of my claim. The claim was supposed to be referred to the trustees on June 17, 2025, but as of July 2, 2025, no decision has been made. I've emailed the complaints department multiple times, but they've failed to respond. The lady assisting me from the complaints department is on maternity leave, but even with her reference, the complaints department hasn't responded. I've tried calling the complaints department, but the number (+27 (21) ***) doesn't go through. This delay is causing me significant hardship, affecting my ability to attend school and afford basic necessities. I'm disappointed in Sanlam's lack of communication and transparency. Resolution I request that Sanlam: • Provide a prompt update on the status of my claim • Explain the reason for the delay • Provide a timeline for when the trustees will review my claim • Provide a possible payout date, if approved • Assign a dedicated person to handle my claim, including their contact details, so l can get updates in a timely manner I'm hoping that Sanlam will take my complaint seriously and take immediate action to resolve this issue.