Complaint about non-refund of money owed by Sanlam Money Saver Credit Card and request for assistance with following up Sanlam Money Saver Credit card to refund money they owe me.

FNB paid up my SANLAM Money Saver Credit card on the 05th of July 2022 after SANLAM money saver credit card had issued a settlement amount with banking details. From July to date SANLAM money saver is still throwing me from pillar to post. Firstly, they refuted receipt of payment until 10 October 2022. All the time they demanded proof of payment according to their terms (the record or table sent by my FNB they did not want to acknowledge. They reported, that,, from 14 July 2022, they changed the bank account to which I was supposed to pay the settlement amount I reported FNB settled on the 05th of July 2022. For the months 15 July 2022 - 15 November 2022, they continued to debit amounts they demanded I owed yet the settled amount was in the bank account they submittted in their settlement letter.

On the 10th of October 2022, they acknedved receipt of the July 2022 payment and requested me to send a copy of my ID and latest bank statement so they can refund the Monty debit order payments they continued to debit after the account was settled. However, on the 15 October 2022 they again debited the alleged monthly instalment. But one of their consultants advised me to reverse that debit order.

From the 13th of October 2022,when I submitted the required documents for refund, they neither refund nor respond to my emails. I only receive an automated respose that promises to be responded to within 48 hours.

Please help me get my refund from Sanlam money saver credit card.