Complaint

Staff attitude of Sanlam King Williams Town branch.

A week ago I visited their office and I found a note on the door reading as follows "do not enter the door until someone opens for u". I stood by the door for quite few minutes and I continued to pop my face on glass to so they could see am their visitor waiting for someone to open the door. Inside the was a lady seating in a chair few meters from the door who kept on making hand signs i did not understand wether she was saying I must come or continue to wait but I waited still. At the same time of non-verbal communication she was talking but still i could not hear wat she was saying as she was at a distance.😠😠😠😠😠

Eventually i decided to get in and she immediately said i must walk to her as she was seated and i did as intstucted, she then asked why i was there and i upon my response she then asked i go back to a chair next to the same door and serviced me there and as she answered my quiry she started showing interest in asking and offering other services and her contacts for me to look for her in my next visit...😳🤔

Fast forward... today i again needed something from their offices.This day I decided am not going to wait for someone to open and as I walked in a lady was seating with a gentleman in a set of three chairs. I greeted and the lady asked why i was there and i explained why and she then asked who will assist me and i said i didn't know. She then asked who told me about what I came to enquire about and I mentioned the name of the other employee who i signed the policy from. Did she not ask if i called her and i told her she's on vm and and i told her certain lady assisted me last time and she then said go down the passage and see if i see her. And i did not and she further asked if i will wait for the person I signed policy from and I said no.

The annoyed lady gave me a form to fill in without even giving me a document or book to put on and when I borrowed a pen she was holding reluctantly gave it to me. I signed the form from my thighs using my wallet to support.