Complaint

I phoned a couple of times as the Datafactory gave me the number for Sanlam with my customer number to phone Sanlam for further enquiries on my unclaimed Benefits. Every time I get through the call centre agent tells me they are sending the agent - Willem - a message to attend to the matter. As the matter was approved on the 29th November 2021 to be paid. When I asked if there was any other way of contacting the agent I was told no the have to contact him via teams. Please can we get this sorted out.