MG
Muofhe G
1 reviews | Active since Jan 2018
23 Dec 2020, 19:14
Complaint
I am so tired of sending emails and requesting call backs.
I have sent emails requesting an update on the process of my pension fund withdrawal and till now I have received any response.
I have even sent emails requesting assistance in unblocking my online account so I can be able to check the update myself but also no response.
This is real poor customer service and really frustration.
All I'm getting is auto replies with no real update.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
23 Dec 2020, 19:15Good day, Muofhe
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply23 Dec 2020, 19:15
Official
Good day, Muofhe
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
30 Dec 2020, 09:52 Good day, Muofhe We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply30 Dec 2020, 09:52
Official
Good day, Muofhe We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations