DM
Dumisile M

1 reviews | Active since Jul 2016

21 Jul 2016, 12:21

Complaint

<p>Sanlam is a **** company. I would advice that no one takes up their funeral policy. My sister passed away and her premiums were deducted every month, it shows at their branch in Vryheid that 6 monthly premiums of R70 were being deducted but the head office denies receiving the premiums. I'm now on my way to Ombudsman because they are a ****</p>

0
Replies (3)
Sanlam
Sanlam's reply21 Jul 2016, 12:45
Official

Dear Domegal

We are sorry to learn of your loss , please accept our condolences. We will investigate the matter and provide you with feedback.

Regards

Client Relations

Sanlam
Sanlam's reply22 Jul 2016, 10:00
Official

Dear Domegal

We have been informed that Mr Mayeza from our Sanlam Sky department made contact with you regarding this claim. We received confirmation that the claim has been paid.

Kind Regards

Client Relations

DM
Dumisile M's update22 Jul 2016, 18:13
Reviewer Update

Abel Mayeza from Samlam is is one professional human being. This guy helped me from start till finish. I'm happy to say that the policy was paid oandm full and everything eventually worked out fine even though the was a bit of inconvenience. I would like to suggest that Sanlam investigate further on what was the initial disturbance. Thank you Sanlam for coming through and efficiently assisting us. I guess it wasn't a **** after all.