NG
Nelisa G
1 reviews | Active since Jul 2019
04 Jul 2019, 13:23
Complaint
I have been calling Assupol customer service number for days they never pick up. I am a customer already having a policy with them but they never pick up just make u listen to music till you run out of airtime but when u choose the "I want to take out a policy" they pick up quick and transfer you back to customer service that they will never answer. I have a friend who had the same experience. You only get help when u go to their branches that are not worldwide
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
05 Jul 2019, 07:22Good Morning Nelisa, Thank you for submitting your complaint and for bringing this matter to our attention. We are really sorry that you feel our service has not been up to standard. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Best regards,
Sanlam's reply05 Jul 2019, 07:22
Official
Good Morning Nelisa, Thank you for submitting your complaint and for bringing this matter to our attention. We are really sorry that you feel our service has not been up to standard. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Best regards,