1 reviews | Active since Dec 2017
Complaint
Did not pay my claim.Because they say that I am not related to the deceased, even after they called the deceased'm mother and confirmed our relationship. That I am helping with the funeral expenses. Why do they accept our application and deduct every month and only realized when we claim that we are not related.
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Dear S Marumo,
Thank you for bringing this matter to our attention.
Please note that the matter is currently being dealt with through the Office of the Ombud and all enquiries should be made through them.
Proudly serving.
Assupol Complaints Team
Best regards,
Dear S Marumo,
Thank you for bringing this matter to our attention.
Please note that the matter is currently being dealt with through the Office of the Ombud and all enquiries should be made through them.
Proudly serving.
Assupol Complaints Team
Best regards,