COMPLAINT

TO WHOM THIS MAY CONCERN

I TOOK OUT A FUNERAL POLICY WITH ASSUPOL ON 31 JANUARY 2020 FOR MYSELF, FIANCE AND OUR GRAND PARENTS. UNFORTUNATELY MY GRAND MOTHER PASSED AWAY THIS VERY SAME DAY AND MY GRAND FATHER ON THE 8TH OF FEBRUARY 2020.

ON THE 9TH OF MARCH AFTER MULTIPLE CALLS I MADE CONTACT WITH MUKHETWA MAKHADO A SENIOR CLERK. AS REQUESTED I FORWARDED BOTH DEATH CERTIFICATES WITH MY ID AND PROOF OF BANK DETAILS. MY REQUEST WAS FOR THE POLICY TO BE CANCELLED WHICH SEEMS QUITE OBVIOUS CONSIDERING THAT THE PARTIES COVERED ARE NO LONGER ALIVE.

AFTER SUPPLYING THE DOCUMENTS AS REQUESTED I FOLLOWED UP THE CANCELLATION VIA EMAIL AND TELEPHONIC ATTEMPTS MORE THAN 10 TIMES. AS THE LINES ARE RECORDED I WOULD LIKE TO REQUEST THE RECORDINGS THEREOF. ON THE 27TH OF JULY I MADE CONTACT WITH KAGISOMO@ASSUPOL AS MY POLICY WAS STILL NOT CANCELLED. KAGISO REQUESTED MY ID WHICH I SUPP**** WHILE WE WHERE ON THE LINE. ON THE 4TH OF AUGUST 2020 (TODAY) I HAVE TRIED TO REACH A TEAM LEADER/MANAGER MULTIPLE TIMES: (13:53 HELD THE LINE FOR 7 MIN LINE CUT, 14:02 HELD THE LINE FOR 9 MIN CONSULTANT ANSWERED BUT REFUSED TO TRANSFER ME TO A TEAMLEADER WHEN I GOT FRUSTRATED HE DECLINED THE CALL, 14:14 HELD THE LINE FOR 14 MIN AFTER WHICH BOLONGANI GOMA ANSWERED,I REQUESTED TO SPEAK TO A MANAGER TEAM LEADER AND HE PUT ME THROUGH, THE LINE CUT AGAIN.

AFTER DEDUCTING MY PREMIUM AGAIN END OF MARCH/APRIL/MAY/JUNE AND JULY AT A PREMIUM OF R532.00 MY POLICY IS STILL NOT CANCELLED.

MY QUESTIONS: 1. WHY IS MY POLICY NOT CANCELLED? 2. WHY ARE YOU STILL DECUCTING MY PREMIUM? 3. WHY AM I NOT ENTITLED TO SPEAK TO A TEAMLEADER/MANAGER? 4. WHY DID MY FIRST POINT OF CONTACT FAIL TO CANCEL MY POLICY? 5. AS ASSUPOL IS FULLY AWARE OF THE PASSING OF THE COVERED MEMBERS, IS IT WITHIN REASONABILITY TO KEEP ON DECUCTING A PREMIUM FOR THEIR COVER?

SHOULD ONE FEEL THE NEED TO CONCLUDE THE MATTER YOU CAN REACH OUT TO ME ON *** I WILL ALSO FORWARD THE ABOVE COMPLAINT TO BOTH PARTIES MENTIONED, INCLUDING THE OMBUDSMAN FOR LONG TERM INSURANCE.

FURTHER MORE, PLEASE CANCEL ALL MY CURRENT POLICIES WITH ASSUPOL.

BETRAYED CLIENT PE AGGENBACH