RR
Refilwe R

1 reviews | Active since Dec 2022

03 Jun 2024, 16:06

Complaint

On April I was advised that my claim was approved and then had to send documents which is something that I did

Yet they are stil failing me they keep taking me back and forth saying there are outstanding docs which I did sent through ..honestly this thing is tiring.. why am I being told that is there always outstanding docs whereas I submitted everything.. you are doing the exact thing that you did early this year, your service is poor and dragging Please give urgent attention to my “CRY FOR HELP” as this is very frustrating

0
Replies (5)
Sanlam
Sanlam's reply03 Jun 2024, 16:18
Official
Good afternoon Refilwe

We are sorry to learn that this matter has not yet been finalised.

We have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Jun 2024, 11:06
Official
Good day Refilwe

This is to confirm that feedback was provided to you via email from Sanlam Corporate. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
RR
Refilwe R's update04 Jun 2024, 15:22
Reviewer Update
No email was sent
Sanlam
Sanlam's reply04 Jun 2024, 15:34
Official
We are following up with Sanlam Corporate.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply04 Jun 2024, 16:16
Official
Thank you for reaching out to us again. 

We have conveyed the message to Sanlam Corporate.
 
Regards
Sanlam Client Care