Complaint

I am very disappointed with the service we have been getting from the Sanlam group , it’s been 3 months dealing with one thing and they keep taking us back and forth.. we always call to do a follow up and there’s always outstanding documents, which my sister sent when she was dealing with the other lady directly and said something about holding the meeting on the 20th . We never received any communication on how they meeting went and stuff.so today my sister decided to call in and follow up and guess what We were told that there are outstanding docs the very same docs that my sister sent ,Sanlam is not taking people serious and even wen you’re communicating with them via mails they don’t even bother to reply..the case has been held by so many people that’s why there’s no progress at first it was Rethabile,Wesley,thembeka and others which I forgot their name and now today we were told it’s mandla noooo Maan please take us serious cos we cannot be doing one thing over n over again..how come other staff members can’t see the docs that were sent through do you know how frustrating this is ..no please take us serious

Sanlam corporate Sanlam sky Sanlam