Complain

My mum is very disappointed about the service. My mum has a policy with assupol . She is now told that the policy has lappesed and they say it her. She has 2 policies and the other 1is still covered but the other 1 has lappesed. when she changed banks at capitec they sent the a switch order to assupol notifing them about the changing of banks because policies were been debited at absa. She is get this information when she went to check about the policies.