NM
Nomvula M
1 reviews | Active since Feb 2019
08 Nov 2019, 13:53
Complain at assupol life
Hi,, I'm Nomvula Mkhonza writing on behalf of my mother who is a client with assupol life the frustration we in is unbearable we filed a clame with assupol a day after my brother passed away but they haven't paid out yet nd the funeral is tomorrow the insurance hasn't paid out how r we expected to plan for the funeral without any funds? What gets to me they always say it takes 24hrs for the insurance to payout, the loss of a child is frustrating enough Nd they making things worse for my parents,,,, mind u as I write this they hvnt paid out yet we r so frustrated Nd we nt gonna take this situation lying down
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Sanlam's replyOfficial
08 Nov 2019, 14:57Dear Nomvula,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the delay caused with your mom's claim.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the delay caused with your mom's claim.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Sanlam's reply08 Nov 2019, 14:57
Official
Dear Nomvula,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the delay caused with your mom's claim.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard with regards to the delay caused with your mom's claim.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team