AM
Ayanda M
1 reviews | Active since Oct 2024
06 Oct 2024, 18:03
Complain
I take funeral policy at sanlam and the person I took cover for him passed away on the 3rd of september 2024 .I went to sanlam for the claim and when they check on system his name was captured wrong but I'd no was write .I was advised to go to police station for an affidavit I submitted it with other supporting documents but they paid the wrong person and I informed sanlam up until now they did not paid the short fall. And I buried the deceased on the 14th of September 2024
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Replies (4)
Sanlam's replyOfficial
06 Oct 2024, 18:08Good day Ayanda
Our sincere condolences with your loss.
We are also sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.
RegardsSanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.
RegardsSanlam Client Care
Sanlam's reply06 Oct 2024, 18:08
Official
Good day Ayanda
Our sincere condolences with your loss.
We are also sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.
RegardsSanlam Client Care
Our sincere condolences with your loss.
We are also sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.
RegardsSanlam Client Care
Sanlam's replyOfficial
07 Oct 2024, 11:08Good day Ayanda This is to confirm that Sanlam SKY has provided feedback to you via email. Please respond to the email for further enquiries.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply07 Oct 2024, 11:08
Official
Good day Ayanda This is to confirm that Sanlam SKY has provided feedback to you via email. Please respond to the email for further enquiries.
RegardsSanlam Client Care
RegardsSanlam Client Care
AM
Ayanda M's updateReviewer Update
07 Oct 2024, 21:50The deceased was covered by 37000 but you paid me 25000
AM
Ayanda M's update07 Oct 2024, 21:50
Reviewer Update
The deceased was covered by 37000 but you paid me 25000
Sanlam's replyOfficial
08 Oct 2024, 08:44Good day Ayanda
Please respond to the email for further assistance.
RegardsSanlam Client Care
Please respond to the email for further assistance.
RegardsSanlam Client Care
Sanlam's reply08 Oct 2024, 08:44
Official
Good day Ayanda
Please respond to the email for further assistance.
RegardsSanlam Client Care
Please respond to the email for further assistance.
RegardsSanlam Client Care