Complain

COMPLAINT ABOUT SANLAM I am Zameka Jojo Identity Number ********** 877083 Policy No: SP ********** 7 I had covered my Mother on sanlam from 07/ 09/ 2018 she passed on the 21/03/2019 and she qualified for the six months waiting period. I submitted all the relevant documents to sanlam on 25/03/2019 They said i must wait for 48 Hours for payment of claim i did not received any money until i call them on friday 29/03/2019 to find out and they said that my claim is being taken for validation. I ask how long will validation takes they said will take 1-7 days they always change the days for payment of the claim. On monday 01/04/2019 I received phone call from Pretoria asking me multiple questions about my relationship to my sibling such as do i know them and the relationship with my Mother and they ask all my family members in Eastern cape . On Saturday 30/03/2019 was supposed to be the funeral but it was postpone due to non payment of the claim from sanlam to bury my Mother. On the following Saturday 06/04/2019 we need to bury the body in Eastern cape, so i need money to pay all the necessary arrangements which i took the policy for so that it can assist in paying for the funeral because it's Mother whatever the case might be, please assist to get the money from Sanlam because i took the policy to them. I need to bury my Mother

Regards

Zameka Jojo