Complain

Good day am so in pain about Sanlam sky about my provident fund early this year February I submitted my claim to Sanlam claiming my employee benefits on the 14 of March they send me email saying the claim must be sent buy employer,in order for them to consider the claim it was Friday late when I get that email on the 14th of March,Monday I call my HR notifying them about the email that I received from Sanlam Ambrella the HR forward the email immediately to the ambrella as authorised buy HR it was Monday of March the 17th The REF number of the claim is wf-***7 they said to me they received the claim with the reference that I state there claim will take 30 day before they pay I calculated the working days from the day I received the respond saying they will pay after 30days of which 30days was on the 7th of may 2025.before the 7th I received on other email on the 6th of May saying they receive my claim with REF wf-***8 that will be finalised within 30day,what surprised me is when they have to pay my claim they start onather claim from the scratch must I wait on other 30days again after 30days they will change the reference number to wf-16 ….. whereas I’ve done my 30days of reference wf-14…. Today I called the office quirking the matter they told me many things but others they received their money without struggling I am not happy at all about Sanlam and I need my money before end of next I won’t wait another 30day meaning I will wait for 60days or more months