Company ghosting clients

I have recently tried to do a two-pot withdrawal, but for months now my portal that would allow me to do this has not been working. I called in and was asked to email their digital support unit for a reset, which I did. Several unanswered follow-ups via email - and their glitchy WhatsApp bot later - and I am still unable to get into my portal, and when I call I am kept on hold for half an hour before the call drops. Come on Sanlam, do better!