Compaint- will post everyday untill resolved!!!!!!!!!

How incompetant!!!!!

Yet again the explanation below

I left my prior company thus requested the policy payout.

When i completed the forms i noted my old bank account details as that was the account i used.

On the 16th of April submitted my new bank details and your staff members confirmed it attaches within 48h so therefor it was on file!!!! Telecoms are recorded!!!!

The Old bank account was closed this means no money can go in and no money can go out meaning the bank account no longer exists so the consultant who made the mistake should rectify this and the money would have gone back into your account due to the person who clearly did not pay attention.

More than a months later i am still fighting to get MY money from you , money that is due to me , money that is MINE

a more clearer and detailed description can not be given honestly!

Ive followed up a million times , my previous company has followed up a million times , even your life department has sent you the requests!

The ignorance and lack of comminication is horrific!

ive reported you on Helo Peter and yet no care for customer service !!! Where is TCF????? I will now report you every single day !

I am done begging for MY money, this is on Sanlams integrity to pay the customers what they are owed!!!

You simply have no excuses

The one amount to be paid to me , i do not care the admin and fix ups you need to do on your side , that is not my problem - keep on telling me the amount was paid on 29/04/2025 - INCORRECT DAMN ACCOUNT Yet 3 days later The second amlunt was paid into the correct account on 02/05/2025

The oversight on your side IS NOT MY PROBELM , any you need to rectify this!!

I will be moving my life policies as well clearly Sanlam is not customer friendly! And witholding clients money!

Now I am not asking any longer , I am telling you pay me my money ! You have surpassed your eta's and this is now theft!

I will take you to the ombudsman

There is voice recordings in your side , i have all the whatsapp comms and the emails!

Enough is enough!!!!!!!!

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