COMMUNICATION

I really don't know if one should alwayscomplain to get hold of the beneficiary care department, I don't remember calling n get hold of one person to assist instead youl be transferred from one pillar to another! This is very disappointing especially knowing you dealing with our Ben needs! On another hand it's the turn around time given! I think Sanlam should learn/ follow fedtrust process. "When you submit a request you are assisted within COB, and u should provide POP of what you needed .For example my daughter is on chronic medication, does that mean I have to wait 5 days for her to get medication when I do T have enough funds? Can I also get feedback regarding wf ***8/ ***2