JK
Jandre K

1 reviews | Active since Oct 2024

04 Oct 2024, 13:06

Communication!!!!

This is unacceptable I have been trying to contact and email you!! and just received auto-response but no one is getting back to me or atleast trying to adhere to the issue here!!!!

I have been waiting for any response!! My details are incorrect on your system hence i cannot receive the full email but i have been. Contacting you to ask!! No one replies or when there is a response after a minute or so the concern is not resolved or anything!!!! Its been almost a month of trying to get in Touch!!!!!!!

The WhatsApp line also no Feedback or anything!! When i call it sayd failed!!!!!!!!!

If my matter is not resolved i am contacting Hello Peter maybe then we will receive a speedy response.

You have been sending incomplete sms’s about my claim being processed but no no one bothers to contact me!!! Document submitted everything that were requested!!!!!

0
Replies (3)
Sanlam
Sanlam's reply04 Oct 2024, 13:14
Official
Good day Jandre

We are sorry to learn of your service experience and would like to assist.

We will be sending you a Private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Oct 2024, 08:50
Official
Good day Jandre

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care
JK
Jandre K's update10 Oct 2024, 12:04
Reviewer Update
I am still waiting for the feedback as you stated that it will not be later than today??