COLLAPSED ICOVER BAD BAD

Good day I am extremely dissapointed in the service I have been receiving from Sanlam icover. A few days ago I made a payment all to find out my policy has collapsed. I was terrified because I just thought what if something would happen to my family and I have no cover. Mind you , I’m unemployed and the cover to me was affordable ,convenient because I make payment at shoprite every month and never skip a payment. Went into Sanlam and they had put me on a telephone call to speak to one of their consultants I really thought this was a face to face meeting. Prudence the lady on the call then told me it collapsed because it has been active for 10years and never has it been communicated. What to do now ? Bad service im telling you