Clueless consultants and no proper feedback

Mt late father had a retirement fund with Sanlam, the run around my mother is being given while mourning is sad and ridiculous. First and for most, she’s based in the rural areas and having to travel all the time she’s told there’s a certain form incomplete is tirering. For the mere fact that when you go to a branch you cannot be assisted instead given a phone to call the call centre is alarming. The only thing they good at us opening policies but when payment is due , they seem clueless. There’s so many red tapes about this from the amount which they cannot disclose to the fact that it took them time to even acknowledge the policy after numerous calls enquiring.