VM
Vusi M

1 reviews | Active since Feb 2024

19 Sept 2025, 17:03

Closer look @ Demographic based buinsess practise

Momentum had 1 trustee meeting discovery had 1 trustee meeting but Sanlam has had 5 trustee meeting and counting not in 4 years just since August. The insurered amount stops growing when you begin the claim process. It's been 4 years so who do you think is benefiting from that?? The trustees only met because of Hello Peter just to show you what type of business they are. I'm convinced if you previously disadvantaged its company policy. 1 consultant doing the claim 4 for years so clearly they have no internal targets and objectives for closing off claims. This is a continued complaint because I belive the consultant is not giving the prepaymets from the other insurers because they keep asking me for it and I keep supplying. And unlike the other insurers where messages come in encrypted messages with a letter head what's happening with Sanlam is an email with no contact number. Is that anyone's experience with them? More details on the tik tok exposes we will be doing. I think Iv uncovered something really sinister as far as business practise first red flag which will be interesting to investigate is all complaints about 4 year claims majority come from a certain demographic and all compliments come from another. Especially with Sanlam. This started as a legally unreasonable 4 year delay complaint to what could be a video series atleast saving a few people from making the same mistake my father make. Who was a confirmed wealthy man but that didn't save him from falling in this demographic and the hell that's persuade for he's family since passing. Il be back with updates and the link

0
Replies (3)
Sanlam
Sanlam's reply19 Sept 2025, 17:25
Official
Good day, Vusi

 We are sorry to hear that your experience has left you feeling the way you do.

Please be assured that your review has been escalated to the relevant team, and we have requested their urgent attention to the matter. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Sept 2025, 13:06
Official
Good afternoon, Vusi

We have received feedback that the responsible team has responded to your email.

Regards
Sanlam Client Care
VM
Vusi M's update22 Sept 2025, 13:23
Reviewer Update
Well you should know that as predicted sanlam and the employees ******** conduct in my opinion on this 4 year claim have come back to tell me about another trustee meeting and the same questions that they could just see in the attachments of all my responses and I belive that it's because the amount due for us to get paid has not grown in 4 years but sanlam has clearly benefited. Taking advantage of people in saddest moment is crazy even for a corporation and people should just look at the demographic who have experienced 4 year claims with Sanlam. My people beware. The question by the way is when did discovery payout the life policy and the answer is 2021.thats why I can't afford medicine right now and trustees need to ask me about 5 times. I hate your company and the employees you've instructed to keep our payment from us for 4 years