Client service non-existent

I have a RA and life cover policy with them. I wish to cancel my life policy only but for some reason it seems to be impossible. The “chat bots” can’t help me and the agent you chat with on WhatsApp say they can’t see my life policy, only the RA. But when I log in I can see both and I’ve been paying for the last year +, so it exists. After having to explain I want to cancel the life policy and not the RA I still get messages and emails with forms to complete to cancel my RA, which I don’t want to do! I eventually managed to speak to someone after being transferred from department to department that seemed to understand and said someone will phone me back. 3 days later someone calls me to sell me a life policy.. I said I already have one I want to cancel, she then said I need to speak to a different department and gave me a number but this number puts you in a queue and after 2 hours ons 2 seperate occasions I gave up on waiting and I’m now reverting to alternative ways of getting this finalised.

I’m was very happy with Sanlam but seems they give 150% to get you as a client but then you on your own after that.